Resolving common Linksys Smart Wi-Fi Account error messages
IMPORTANT: Before proceeding to any troubleshooting step in this article, make sure to powercycle your Linksys Smart Wi-Fi Router first by turning it OFF then ON. Using a different web browser or clearing your browser’s cache then restarting it may also help. If you’re still having issues, continue with the troubleshooting steps below:
- Internet connection is down
- Router Not Found
- The router is not set up
- Account Suspended
- Unexpected Error 2123
- Error 2118
- Error 2178
Internet connection is down
On the Linksys Smart Wi-Fi Sign In page, you may find that an error message displays the warning that Internet connection is down. This happens when the router is unable to detect an active Internet connection from your cable or DSL connection. You can log in to the Linksys Smart Wi-Fi interface by entering the Router Password. The default password is admin.
NOTE: For first time users, you need to create a Linksys Smart Wi-Fi Account in order to maximize the use of Linksys Smart Wi-Fi Tools. For detailed instructions on how to create an account, click here.
QUICK TIP: Even if you are currently on Offline mode, notice that you can still see and update your Smart Wi-Fi Tools and Router Settings. To learn more about these tools and settings, click here.
To resolve these kinds of error messages, ensure that you are getting connectivity from your modem. Using an Ethernet cable, connect your computer directly to the modem. Open a web browser and check if you can connect to your favorite website. To learn how to check your computer’s connection to the Internet, click here. To know how to check if your computer is properly connected to the Linksys router, click here
QUICK TIP: If you are just accessing your router to manage features such as wireless and network settings for troubleshooting purposes, you can access it locally without internet connection. Click here for instructions.
NOTE: Device List is displayed as Network Map Tool among Linksys Smart Wi-Fi Routers, EA8500, EA9200, WRT1200AC, WRT1900AC, and WRT1900AC v2. External Storage is displayed as USB Storage among older firmware versions of Linksys Smart Wi-Fi Routers.
Additionally, you can reset the router to refresh the connection. To do this, simply press and hold the Reset button found at the back of your Linksys Smart Wi-Fi Router for 10 seconds.
NOTE: All configuration that has been made on the router will be erased after resetting. For a detailed instruction on how to reboot and reset your router, click here.
Router Not Found
This error message occurs when you are logged in to your Linksys Smart Wi-Fi Account and it is unable to detect your router. To resolve this, follow the instructions presented on the list below. After performing the steps, click Retry.
NOTE: To learn how to check your computer’s connection to the Internet, click here.
The router is not set up
This error message occurs if you continue to click Retry after encountering the Router Not Found message. This may also appear after performing reset on your router. To resolve this, proceed to set up your router as stated in the prompt. Tick the box that says, I understand that my network is currently open and not secure. I would like to use Linksys Smart Wi-Fi Account to configure my router’s security settings then click Continue.
The Account Suspended error page appears due to many failed login attempts to your account. To resolve this issue you may opt to wait for at least two (2) hours before trying again.
QUICK TIP: If you are unable to remember your account details, perform a reset on your router. To reset your router, manually press and hold the Reset button for 10 seconds. Your router settings will be set back to its factory default settings after the reset. For detailed instructions on how to do this, click here.
To learn more about this error and how to resolve it, click .
Unexpected Error 2123
If you encounter this prompt, click Ok. Proceed to reset and reconfigure the router. For instructions in resetting the router using your Linksys Smart Wi-Fi Account, click here. To learn how to perform hard reset on your router, click here.
NOTE: If you will be prompted to do an update for the Linksys Smart Wi-Fi, proceed with the update. There will also be a prompt to create a Linksys Smart Wi-Fi Account, do not skip this and create one.
After resetting, reconfigure the router then check the status. For instructions, click here.
To resolve this issue, reset the router to its factory defaults. For instructions in resetting the router using your Linksys Smart Wi-Fi Account, click here. To learn how to perform hard reset on your router, click here. After resetting, upgrade the firmware using the latest version of Internet Explorer or Mozilla Firefox browsers. When the firmware has been successfully updated, do another reset then proceed on reconfiguring your router.
This error occurs when there are devices in the network that have the same name or IP address. To resolve this, turn the device/devices OFF, then turn each of them back ON one (1) by one (1). If you’re still having the same problem, turn your devices OFF again then access your Linksys Smart WiFi account. You can also remove the device from the Device list then add it again. Make sure not to use the same name for two (2) or more devices. Proceed on configuring Parental Controls again.
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